Shipping policy

Shipping Policy

Order processing times are separate from the shipping times shown at checkout.
 
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Due to a high volume of recent orders and the nature of shipping our product, there is a potential for delays that are outside of our control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For Metro: $200.00 AUD
For Regional: $250.00 AUD
 
Please visit our refund policy or contact us if your product is not delivered in the condition in which it should be. 

Local Pickup

Free local pickup is sometimes available for orders. Please reach out for more information.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

Liability

  1. MudMixer is not liable for any theft-related incidents once the package has left our possession. This liability belongs to the customer and the carrier.
  2. A signature may be required at delivery, nor will the customer receive a phone call when the product is out for delivery, unless contacted by carrier.
  3. If the customer is concerned about theft, they can ask the carrier to hold the package at a local distribution center and pick up the package. Or they can closely monitor the tracking information and ensure that they are present at the shipping address at the time of delivery.
In summary, it is not MudMixer's responsibility to protect your shipment from theft once they have left our possession.


If you have any further questions, please don't hesitate to contact us.